IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Tag Archives: motivational speaker Sandy Geroux
50 Ways to WOW Your Others – Tip #30: Wrap Up a Little Tchotchke Every Day for a Week and Leave it on a Co-Worker’s Desk
Tip #30: Wrap up a little tchotchke every day for a week and leave it on a co-worker’s desk. Inexpensive, fun, cute little items are great to receive – even more fun on consecutive days. Candles, stuffed toys, candies and mints … Continue reading
Posted in Podcast: 50 Ways to WOW Your Others, Rule #4: A WOWplace is Innovative, Creative & Fun!, Rule #5: A WOWplace is Rewarding
Tagged creating wow experiences, employee appreciation, encouragement, exceptional customer service, leadership, motivational speaker Sandy Geroux, WOW tips, WOWplace
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50 Ways to WOW Your Others – Tip #29: Send Co-Workers a Daily, Weekly or Monthly Inspiring Message
Tip #29: Send co-workers a daily, weekly or monthly inspiring message Short quotes, photos, videos and other inspiring items sent via e-mail are usually welcome. Don’t make them too long or people won’t read/view them. Also, be careful not to send … Continue reading
Posted in Communication, Leadership/Employee Engagement, Podcast: 50 Ways to WOW Your Others, Rule #3: A WOWplace is Human... Not Humanoid!
Tagged creating wow experiences, employee appreciation, Employee engagement, employee motivation, encouragement, leadership, motivational speaker Sandy Geroux, WOW tips, WOWplace
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50 Ways to WOW Your Others – Tip #28: Create Funny Stuff
Tip #28: Create funny stuff Make light of a situation to prevent it from becoming too “heavy.” Use public humor – rather than public scolding or accusation – to make a point. At my sister’s workplace, one department started losing … Continue reading
50 Ways to WOW Your Others – Tip #27: Share Funny Stuff
Tip #27: Share funny stuff Boost spirits by sending people (tasteful) greeting cards, cartoons, gifts – anything comical. If it’s personally relevant, it’s even better! There are so many things on the Internet, on TV (Jeff Foxworthy’s “You might be … Continue reading
50 Ways to WOW Your Others – Tip #26: Be Humble
Tip #26: Be humble Humility is a highly-prized quality in many cultures—for good reason. WOW leaders don’t demand respect… they command it! No one appreciates arrogance, especially in a leader. It’s a true WOW for a high-level leader to remain … Continue reading
Posted in Communication, Leadership/Employee Engagement, Podcast: 50 Ways to WOW Your Others, Rule #3: A WOWplace is Human... Not Humanoid!
Tagged creating wow experiences, leadership speaker Sandy Geroux, motivational speaker Sandy Geroux, Respect, respect in the workplace, WOW tips, WOWplace
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3 Tips for Creating WOW Customer Service Through Organized Systems!
How bad is it that our lawn service company came by recently and knocked on our door to “sell us their services” because our lawn was in such bad shape? First, it’s unreal that our lawn looks this bad. Second, it’s even … Continue reading
WOW Customer Service – What’s the Right Choice?
Choice #1: Call late or no show? The plumber The appliance repairman The paver installer The house painter The tile installers The furniture delivery/installation crew Almost all of the above tradesmen have been a “no-show” on us. One came at … Continue reading
The Nuances That Create Customer Service… or Customer Nightmares
With all the customer service knowledge, advice, articles, blog posts and other tools out there available for us to use, you’d think customer service would be improving as a general rule. There are “pockets” of exceptional customer service, with some companies doing an … Continue reading
The Crucial Difference Between Being Accountable and Taking Ownership
Many people either consider the terms “Being Accountable” and “Taking Ownership” interchangeable, or they forget about taking ownership altogether and focus only on holding people accountable for their actions and goals. But there are some very subtle (and highly important) differences between … Continue reading
The Anatomy of the WOW
Whenever we talk about WOWing our customers, it’s easy to just say, “That was a WOW” or “That was an OW,” without breaking an interaction down into all its elements and every touchpoint along the way. It’s almost never a simple case of … Continue reading
