IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Tag Archives: motivational speaker Sandy Geroux
Getting Cash at the ATM Can BEE an “OW” Experience
I usually go to my bank branch’s drive-up ATM machine to make deposits and get cash. But I recently found myself near a different branch when I needed to deposit a check, so I went there. This branch happened to … Continue reading
A Real WOW from WestJet
OK, this is probably one of my favorite WOWs – EVER! Enjoy…
Whole Foods Creates WOW Experiences
I recently visited a Whole Foods market where I was blown away by the service I received at the checkout counter. Not only was the cashier interested in talking to her customers, not just “getting through” each one with as little … Continue reading
How to Create WOW Experiences by Targeting the Bulls-Eye
We talk a lot about creating WOW experiences – but how do we go about doing it? I’ve created a simple template, in the form of a target that will help you put every aspect of any experience into it … Continue reading
Is Your Phone Greeting a “WOW!”?
I visited my doctor’s office recently. The office staff there is very friendly and we talk and joke all the time when I’m there. But on the phone, it’s a different story. When I call, their greeting does include the … Continue reading
The Impact of Our Words
Your words can do a lot of good – or a lot of harm… choose them well.
Better Customer Service Requires “Better” Customers!
With a splitting headache, I recently pulled into a car rental lot, hauled all my luggage out of the trunk, dragged it into the building, waited in line and went up to the counter to check out, when… ACCHH!!! I … Continue reading
Creativity and Innovation Produce Results… Even If Accidentally!
Here’s a great video that shows the power of innovation and creativity, even when it creates an accidental invention. As you can see, even accidents have the power to change an experience, a life, and even the world… illustrating the … Continue reading
Customer Service Should Be AT Your Fingertips… not ON Them!
I have to warn you that this post might gross you out a little… but it really shows how we take customer service, and the “assumed knowledge” of employees for granted. We all assume that people receive a base level of … Continue reading
The Paperless Future – FUN Observation!
OK, this hysterical 32-second video on the paperless future is a “must watch”! Companies and individuals alike can learn a lot about marketing, messaging, and about having fun with how life and relationships work by watching this fun video. Enjoy!
