Tag Archives: motivational speaker Sandy Geroux

Hiring and Retaining Your A-Team

A recent article by Bob Gershberg, Managing Partner of Wray Executive Search, highlights the necessity of hiring A-Players in your organization.  The differences between A-players and B- and C-players are startling, and the long-term effects of hiring the best people (who will … Continue reading

Posted in Communication, Customer Service, Leadership/Employee Engagement, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , , , , , | Leave a comment

Delta Airlines Creates a WOW in Minneapolis!

I recently traveled through the Minneapolis Airport and had the surprising pleasure of enjoying my 2-hour layover for my next Delta flight leaving from Terminal G. Wait – I enjoyed my layover… for 2 hours?!  Yes, you read that right… I enjoyed it … Continue reading

Posted in Customer Service, Leadership/Employee Engagement, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , | 2 Comments

A WOWplace is Warm and Inviting

I recently visited a Chick-Fil-A restaurant and was quite surprised when I entered the dining room.  Here is what I saw – in a fast food restaurant! The dining room was warm and inviting. There were even fresh flowers (NOT … Continue reading

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Employee Collaboration & Engagement Can Be Improved With Social Technologies

Employee collaboration is a crucial element in creating a WOWplace. Many experts believe that employees’ tacit knowledge (knowledge that exists only in their minds, and not written or shared anywhere else) is a major source of competitive advantage in the … Continue reading

Posted in Communication, Leadership/Employee Engagement, Rule #4: A WOWplace is Innovative, Creative & Fun!, WOW Resources & Tech Tips | Tagged , , , , , | Leave a comment

Stress Relief From a Dog!

Part of being effective at work or at home means taking small, quick mental breaks during the day to alleviate stress and inject a little humor and enjoyment into your day.  Whether laughing with co-workers, laughing at yourself, getting a quick … Continue reading

Posted in Fun Life Observations/Motivation, Fun Work Observations, Humor Eases All!, Time & Stress Management | Tagged , , , , , , | 1 Comment

Create a Lifesaving WOW

The following video is an incredible help for anyone who is in a position to help someone suffering from a cardiac event.  You don’t need to be licensed in CPR to do this – and no mouth-to-mouth resuscitation is needed.  … Continue reading

Posted in Fun Life Observations/Motivation, Fun Work Observations | Tagged , , , | 2 Comments

Create an Impossible WOW

Even though we know it’s impossible to fly without support, I would have thought this type of illusion was also impossible… but apparently it’s not.  The lesson here is to believe in the power of the human spirit and in our … Continue reading

Posted in Customer Service, Leadership/Employee Engagement, Rule #1: A WOWplace is Safe, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | Leave a comment

What to Do When You’re Being Disrespected

What do you do when you’re being disrespected at work, at home, or in any other situation?  Whether it’s an occasional occurrence or a frequent one, it doesn’t feel good when it’s happening and it’s tough to keep your emotions … Continue reading

Posted in Rule #2: A WOWplace is Respectful | Tagged , , | 1 Comment

WOW Creativity: Radio Flyer “Car” Turns Heads!

This video helps us remember that adding a little fun to everything we do makes a WOW impression on everyone around us, whether we’re at home, work, or play.  I hope it brightens your day to see how this couple … Continue reading

Posted in Fun Life Observations/Motivation, Humor Eases All!, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | 1 Comment

WOW Customer Service: You Never Get a Second Chance to Make a SECOND Impression!

We’ve all heard the saying that “You never get a second chance to make a first impression.”  However, in the world of customer service (and its important partner, sales), it’s often not about the first impression… it’s about the second, … Continue reading

Posted in Communication, Customer Service, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | 1 Comment