IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Tag Archives: WOW customer service
50 Ways to WOW Your Others – Tip #9: Create a “Shareable” Joke
Tip #9: Create a “shareable” joke Poke fun at something in your workplace that allows you to have a laugh with customers. Have fun with the things you provide for your clients. If there’s a possibility of something being uncomfortable, … Continue reading
Posted in Communication, Fun Life Observations/Motivation, Fun Work Observations, Humor Eases All!, Leadership/Employee Engagement, Podcast: 50 Ways to WOW Your Others
Tagged creating wow experiences, leadership, motivational leadership speaker Sandy Geroux, WOW customer service, WOW tips, WOWplace
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Customer Service Should Be At the Customer’s Convenience and the Company’s Cost, Not the Other Way Around
The challenge when it comes to service and service recovery – of any kind, internal or external, personal or professional – is in the answer to this question: When you’re done,would you rather have people say, “That was nice.” or “That … Continue reading
How to Create WOW Experiences by Targeting the Bulls-Eye
We talk a lot about creating WOW experiences – but how do we go about doing it? I’ve created a simple template, in the form of a target that will help you put every aspect of any experience into it … Continue reading
WOW Customer Service: You Never Get a Second Chance to Make a SECOND Impression!
We’ve all heard the saying that “You never get a second chance to make a first impression.” However, in the world of customer service (and its important partner, sales), it’s often not about the first impression… it’s about the second, … Continue reading
