Tag Archives: WOW tips

A WOWplace is Warm and Inviting

I recently visited a Chick-Fil-A restaurant and was quite surprised when I entered the dining room.  Here is what I saw – in a fast food restaurant! The dining room was warm and inviting. There were even fresh flowers (NOT … Continue reading

Posted in Communication, Customer Service, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , , , | Leave a comment

Employee Collaboration & Engagement Can Be Improved With Social Technologies

Employee collaboration is a crucial element in creating a WOWplace. Many experts believe that employees’ tacit knowledge (knowledge that exists only in their minds, and not written or shared anywhere else) is a major source of competitive advantage in the … Continue reading

Posted in Communication, Leadership/Employee Engagement, Rule #4: A WOWplace is Innovative, Creative & Fun!, WOW Resources & Tech Tips | Tagged , , , , , | Leave a comment

Stress Relief From a Dog!

Part of being effective at work or at home means taking small, quick mental breaks during the day to alleviate stress and inject a little humor and enjoyment into your day.  Whether laughing with co-workers, laughing at yourself, getting a quick … Continue reading

Posted in Fun Life Observations/Motivation, Fun Work Observations, Humor Eases All!, Time & Stress Management | Tagged , , , , , , | 1 Comment

Create a Lifesaving WOW

The following video is an incredible help for anyone who is in a position to help someone suffering from a cardiac event.  You don’t need to be licensed in CPR to do this – and no mouth-to-mouth resuscitation is needed.  … Continue reading

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WOW Customer Service: You Never Get a Second Chance to Make a SECOND Impression!

We’ve all heard the saying that “You never get a second chance to make a first impression.”  However, in the world of customer service (and its important partner, sales), it’s often not about the first impression… it’s about the second, … Continue reading

Posted in Communication, Customer Service, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | 1 Comment

WOW! Workplace “Fun” Trumps “Boring” Any Day!

Here is a cool little video demonstration of how different, unique and enjoyable we can make any occasion if we just add a little fun (notice that the musicians are all the same person wearing different vests – a great … Continue reading

Posted in Humor Eases All!, Leadership/Employee Engagement, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | Leave a comment

Create a WOW: Break the Myth (and Dangers) of Working 24/7

When was the last time you took a vacation – a REAL vacation, where you didn’t even think about work?  Or even took just a weekend… or a night off?  Working 24/7 (even just thinking about work 24/7) is not … Continue reading

Posted in Rule #1: A WOWplace is Safe, Rule #4: A WOWplace is Innovative, Creative & Fun!, Time & Stress Management | Tagged , , , , , | 2 Comments

PLAN To Take Back Your Day!

New projects come at us all the time, don’t they? With already full workloads, this understandably causes some stress… how can we carve any more time from our day to get it all done?  I recently tracked my daily activities … Continue reading

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What I Wouldn’t Give…

Two years ago, one of my dearest friends in the world called me.  Her husband of 21 years had just suffered 3 strokes…  I flew to New Hampshire to be by her side because she was scared to death and … Continue reading

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Is Your Time Clock a Time Bomb?

Creating WOWs involves every aspect of communication with customers – and especially with employees.  In fact, one idea recently offered by an attendee at one of my programs dealt with communications at the time clock… the first formal communication location for … Continue reading

Posted in Fun Work Observations, Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid!, Time & Stress Management | Tagged , , , , , | 1 Comment