IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Tag Archives: WOW Wisdom
50 Ways to WOW Your Others – Tip #46: Be Sure Everything You Do is of the Highest Possible Quality.
Tip #46: Be sure everything you do is of the highest possible quality. Extreme competence WOWs us, no matter where it occurs. It doesn’t matter what we’re talking about… if you do it, extremely well, it creates a WOW! Whether you’re talking … Continue reading
The Crucial Difference Between Being Accountable and Taking Ownership
Many people either consider the terms “Being Accountable” and “Taking Ownership” interchangeable, or they forget about taking ownership altogether and focus only on holding people accountable for their actions and goals. But there are some very subtle (and highly important) differences between … Continue reading
Are Your Salespeople “Practicing” on Your Prospects?
One of the things we stress for anyone who wants to create a WOWplace is giving people the proper tools and training to succeed at the highest level in their jobs. This is true for every position throughout the company, but probably the … Continue reading
7 Ways to Show Respect – by GOING FIRST
When it comes to respect, I have two words for you: GO FIRST We all want to be shown respect; it’s a natural human condition. However, too often when we hear about respect (or a lack thereof), it’s because someone is … Continue reading
No More Wasted Time! Be More Efficient Through Proactive and Critical Thinking
Who has time to waste these days waiting around for answers, doing things inefficiently, or trying multiple times to get one set of information? No one I know. During a recent telephone exchange, I was reminded of the power of proactive … Continue reading
Want to give WOW Service? Don’t Make Customers Work for It!
I went out for lunch one day and saw a menu item I liked that contained three different types of salads. I loved two of them, but wasn’t crazy about the third and asked the server if I could substitute … Continue reading
Organizational Justice and Its Role in Motivating Associates
Having a problem motivating your associates and co-workers to do what needs to be done? Or to ask for clarification on tasks, rather than guessing or assuming they know what you want… and then doing it wrong? In order to … Continue reading
What are the subtle signs that someone respects (or disrespects) you? (One-question survey)
Since so much of creating the WOWplace involves the nuances of communication between leaders and their people, as well as communications among peers at every level, I wanted to ask a question about the subtle signs of respect and disrespect that often … Continue reading
Great Tips for Supervisors – or Anyone!
I recently found a great article containing many valuable tips for supervisors and managers (but applicable to anyone) from the Purdue University EAP (Employee Assistance Program). Included are tips for identifying, assisting and supporting troubled and/or grieving employees; evaluating employee performance; and … Continue reading
Harsh Words Have Lasting Impact… So Do Positive Ones
Whether we’re in a business environment, a community arena, or in our own families, harsh words have a lasting impact on everyone who receives them. Just remember this: Feedback can be given in positive, constructive ways. Mistakes will be made. Don’t … Continue reading
