Tag Archives: WOWplace

WOW Customer Service: You Never Get a Second Chance to Make a SECOND Impression!

We’ve all heard the saying that “You never get a second chance to make a first impression.”  However, in the world of customer service (and its important partner, sales), it’s often not about the first impression… it’s about the second, … Continue reading

Posted in Communication, Customer Service, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | 1 Comment

WOW! Workplace “Fun” Trumps “Boring” Any Day!

Here is a cool little video demonstration of how different, unique and enjoyable we can make any occasion if we just add a little fun (notice that the musicians are all the same person wearing different vests – a great … Continue reading

Posted in Humor Eases All!, Leadership/Employee Engagement, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | Leave a comment

Create a WOW: Break the Myth (and Dangers) of Working 24/7

When was the last time you took a vacation – a REAL vacation, where you didn’t even think about work?  Or even took just a weekend… or a night off?  Working 24/7 (even just thinking about work 24/7) is not … Continue reading

Posted in Rule #1: A WOWplace is Safe, Rule #4: A WOWplace is Innovative, Creative & Fun!, Time & Stress Management | Tagged , , , , , | 2 Comments

If It’s Easy & Convenient, It Gets Done

Have you ever noticed that although you start a task with every intention of completing it, if something unexpected occurs that prevents you from completing it right at that moment, it usually doesn’t happen for a long time – if ever.  … Continue reading

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What is your WOW?

What WOW “thing” are you known for? What would you like to be known for?  To make a difference in the lives of those around you, consistently (not just occasionally) do something special that creates WOWs for others. Think about … Continue reading

Posted in Communication, Leadership/Employee Engagement, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , | Leave a comment

Innovation – in a Miniature Wunderland!

Talk about innovation – take a look at this miniature wonderland… it’s so incredible, it attracts a million visitors per year:  

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PLAN To Take Back Your Day!

New projects come at us all the time, don’t they? With already full workloads, this understandably causes some stress… how can we carve any more time from our day to get it all done?  I recently tracked my daily activities … Continue reading

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Proud & WOWed – Military Tribute

Talk about living by your values… if you want to feel proud and “WOWed” by the dedication of the men and women of our Armed Forces (who live their values every day), take a look at this half-time tribute to … Continue reading

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What I Wouldn’t Give…

Two years ago, one of my dearest friends in the world called me.  Her husband of 21 years had just suffered 3 strokes…  I flew to New Hampshire to be by her side because she was scared to death and … Continue reading

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Is Your Time Clock a Time Bomb?

Creating WOWs involves every aspect of communication with customers – and especially with employees.  In fact, one idea recently offered by an attendee at one of my programs dealt with communications at the time clock… the first formal communication location for … Continue reading

Posted in Fun Work Observations, Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid!, Time & Stress Management | Tagged , , , , , | 1 Comment