IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Tag Archives: WOWplace
The Anatomy of the WOW
Whenever we talk about WOWing our customers, it’s easy to just say, “That was a WOW” or “That was an OW,” without breaking an interaction down into all its elements and every touchpoint along the way. It’s almost never a simple case of … Continue reading
Are Your Salespeople “Practicing” on Your Prospects?
One of the things we stress for anyone who wants to create a WOWplace is giving people the proper tools and training to succeed at the highest level in their jobs. This is true for every position throughout the company, but probably the … Continue reading
7 Ways to Show Respect – by GOING FIRST
When it comes to respect, I have two words for you: GO FIRST We all want to be shown respect; it’s a natural human condition. However, too often when we hear about respect (or a lack thereof), it’s because someone is … Continue reading
Walgreens Pharmacy’s Proactive Customer Service is a WOW
Customer Service is all about making our customers’ lives better… and one way to WOW them is to be proactive in our quest to serve them at the highest levels. Take, for example, the following simple nuance of customer service often overlooked by many … Continue reading
Great Food and a WOW Experience from Seasons 52 in Orlando
I love a great meal… always have. But what I really enjoy is when a great meal in a fantastic restaurant is made even better because a server has the ability to create a fun experience. That’s what happened to … Continue reading
Here’s Wishing You a WOW Holiday!
Just a quick message to thank all of my blog subscribers, clients, friends and family members who have supported my work and who always encourage me to continue. I treasure you all! And as we go throughout this season and … Continue reading
Posted in Holiday Greetings
Tagged happy holidays, motivational speaker Sandy Geroux, WOWplace
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Teens Helping Teens in the True Holiday Spirit
It’s easy to forget just how caring people can be – and how a small group of individuals can make a difference for others. Well, I’d like to share a story of how a small group of teen students came … Continue reading
No More Wasted Time! Be More Efficient Through Proactive and Critical Thinking
Who has time to waste these days waiting around for answers, doing things inefficiently, or trying multiple times to get one set of information? No one I know. During a recent telephone exchange, I was reminded of the power of proactive … Continue reading
Gratitude Begins in the Home (Office)
As we gather around the dinner table at this time of Thanksgiving, it is customary for family members to take turns describing what we’re most grateful for. We thank friends and loved ones for their love and support throughout the year. … Continue reading
The Nuances of Customer Service Bring You From Very Good to WOW!
My family just got back from a short “stay-cation” (where we took a few days off, visited popular local attractions, dined out and stayed at a local resort here in the Orlando area). The resort was very good, but a few … Continue reading
