IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
Subscribe via RSS Feed
Subscribe
Tag Archives: WOWplace
You’ve Mastered Active Listening… Now Practice Flexible Listening
Active listening is one of the best techniques we can use to communicate well with others and avoid misunderstandings. The principles of active listening include the following: 1. Truly pay attention to the speaker. Don’t let your mind or attention … Continue reading
Higher Engagement = Consistency = Better Customer Service
My good friend and fellow speaker, Bruce Wilkinson, speaks about the fact that there are two locations of the same fast-food franchise near his home. He consistently goes to one location, while avoiding the other. Why? They both serve the … Continue reading
Want to give WOW Service? Don’t Make Customers Work for It!
I went out for lunch one day and saw a menu item I liked that contained three different types of salads. I loved two of them, but wasn’t crazy about the third and asked the server if I could substitute … Continue reading
Want Higher Employee Engagement? Use the WOWplace Rules Success Model!
Many organizations want to create WOW experiences. But if you attract customers and employees with big, flashy WOWs (cool products and services, fun ways of using them), don’t forget to also get the basics right – customer service, high employee engagement, taking ownership … Continue reading
Talk About an Innovative Twist on a Familiar Topic!
I love it when I come across something so innovative, yet so simple, that I say WOW!! Take a look at Ikea’s promotion for their new catalog… they call it a BookBook. (If you’re receiving this post via e-mail and … Continue reading
Organizational Justice and Its Role in Motivating Associates
Having a problem motivating your associates and co-workers to do what needs to be done? Or to ask for clarification on tasks, rather than guessing or assuming they know what you want… and then doing it wrong? In order to … Continue reading
5 Things Leaders Need to Know That Your People Won’t Tell You
Being an inspiring leader is all about building and nurturing strong relationships. But what you don’t know CAN hurt you. And often, the higher you go as a leader, the less likely you are to hear the “hard truths” from … Continue reading
Posted in Leadership/Employee Engagement, Rule #1: A WOWplace is Safe, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid!
Tagged Be human, creating wow experiences, Employee engagement, employee motivation, leadership, motivational speaker Sandy Geroux, WOW tips, WOWplace
Leave a comment
Never Under-Estimate the Power of Compassion and Humanity
My Marketing Director, Cindi’s, story below reminds us that, even if we can’t grant another person’s request, we can still behave in a kind and compassionate manner when doing our jobs, and remember that we’re all human and that sometimes a … Continue reading
To Serve Clients Properly, Sometimes You Have to Rock the Boat
Administrative Professionals and other service-based representatives are taught to always “smooth things over” and make problems go away. They are the problem-solvers, the ones to whom responsibility often falls for getting things done, especially in the face of obstacles. However, … Continue reading
If You Want to WOW Customers, Change the Conversation
My husband Bruce and I once visited a Toyota dealership to buy a car. The salesman greeted us and immediately brought us to a glass case containing five trophies. They were President’s awards given only to dealerships where all salespeople … Continue reading
