IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Category Archives: Customer Service
How to Create WOW Experiences by Targeting the Bulls-Eye
We talk a lot about creating WOW experiences – but how do we go about doing it? I’ve created a simple template, in the form of a target that will help you put every aspect of any experience into it … Continue reading
The WOW is Not Always in the Answer, But in the Promise
I once had a problem with my bank account and called the bank’s Customer Service department to find out what had happened. The representative didn’t know, but offered to check on it and call me back with an answer within … Continue reading
Is Your Phone Greeting a “WOW!”?
I visited my doctor’s office recently. The office staff there is very friendly and we talk and joke all the time when I’m there. But on the phone, it’s a different story. When I call, their greeting does include the … Continue reading
Better Customer Service Requires “Better” Customers!
With a splitting headache, I recently pulled into a car rental lot, hauled all my luggage out of the trunk, dragged it into the building, waited in line and went up to the counter to check out, when… ACCHH!!! I … Continue reading
Customer Service Should Be AT Your Fingertips… not ON Them!
I have to warn you that this post might gross you out a little… but it really shows how we take customer service, and the “assumed knowledge” of employees for granted. We all assume that people receive a base level of … Continue reading
Hiring and Retaining Your A-Team
A recent article by Bob Gershberg, Managing Partner of Wray Executive Search, highlights the necessity of hiring A-Players in your organization. The differences between A-players and B- and C-players are startling, and the long-term effects of hiring the best people (who will … Continue reading
Delta Airlines Creates a WOW in Minneapolis!
I recently traveled through the Minneapolis Airport and had the surprising pleasure of enjoying my 2-hour layover for my next Delta flight leaving from Terminal G. Wait – I enjoyed my layover… for 2 hours?! Yes, you read that right… I enjoyed it … Continue reading
A WOWplace is Warm and Inviting
I recently visited a Chick-Fil-A restaurant and was quite surprised when I entered the dining room. Here is what I saw – in a fast food restaurant! The dining room was warm and inviting. There were even fresh flowers (NOT … Continue reading
Create an Impossible WOW
Even though we know it’s impossible to fly without support, I would have thought this type of illusion was also impossible… but apparently it’s not. The lesson here is to believe in the power of the human spirit and in our … Continue reading
WOW Customer Service: You Never Get a Second Chance to Make a SECOND Impression!
We’ve all heard the saying that “You never get a second chance to make a first impression.” However, in the world of customer service (and its important partner, sales), it’s often not about the first impression… it’s about the second, … Continue reading
