Category Archives: Setting the Stage

Adjusting Your Leadership Behaviors? Go Slow… Be Subtle

If you want to adjust your leadership style and connect better with your team, take a lesson from this executive’s experience and: Go slowly if you want to change some of your behaviors Be subtle and specific when offering praise, … Continue reading

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Engaging Your People – Part I of 6

There is a lot of talk about how to get people to engage at work. Too often, we see employees and colleagues who are just going through the motions, creating: Motion without emotion Performance without purpose and “Improvement” without impact. There … Continue reading

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3 Great Technology Hacks To Save Time and Effort

Part of creating a WOWplace entails being more productive. And since I’m a techie kind of person, I’m always on the lookout for ways to save time and effort with technology… especially when something is frustrating me to no end. … Continue reading

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Orange County (FL) Sub-Contractors Create a WOW

I always like to offer real-life examples of how to use the WOWplace templates to create exceptional experiences for customers and co-workers. Well, here’s an example from Orange County, FL sub-contractors who WOWed both my husband Bruce and me yesterday. This … Continue reading

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Great Leaders Have an Overarching Vision but Pay Attention to the Little Things

A great leader has an overarching vision (“Wow, we can see for miles from here!”), but also remembers to pay attention to the little things (“Hey, where are my pants?!”) All good leaders have a vision of where they want … Continue reading

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Respect… the Results Are In and Active Engagement is the Winner!

I recently did a quick survey in which I asked people to identify the subtle signs that others respect or disrespect them. The results, in terms of the signs of disrespect, are summarized below: As you can see, the biggest form … Continue reading

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Problem-Solving 101: Don’t Over-Think the Problem. Oh… And Ask Those Closest To It for Input

Sometimes when we have a problem, one temptation is to over-think it and come up with a solution that may solve the issue, but takes much longer and costs far more than necessary. Another temptation is to forget that those closest to … Continue reading

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Let’s Start a CONSCIOUS RESPECT Movement

There are a lot of good people who care about showing and receiving respect, but if you look at the escalating level of disrespect on the Internet (and elsewhere) that comes from being able to “anonymously” express every thought we … Continue reading

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Better Customer Service Requires “Better” Customers!

With a splitting headache, I recently pulled into a car rental lot, hauled all my luggage out of the trunk, dragged it into the building, waited in line and went up to the counter to check out, when… ACCHH!!! I … Continue reading

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Find the Nail… and Fix It!

We’ve all heard the saying, “You can’t see the forest for the trees” – of course, meaning that sometimes we’re too close to our problems and can’t see the solutions because we can’t be objective.  The video below pokes fun … Continue reading

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