Monthly Archives: September 2014

Want to give WOW Service? Don’t Make Customers Work for It!

I went out for lunch one day and saw a menu item I liked that contained three different types of salads. I loved two of them, but wasn’t crazy about the third and asked the server if I could substitute … Continue reading

Posted in Don't Assume!, Get rid of the Excuses, Go FIRST!, Nuances That WOW, WOWplace Tips | Tagged , , , , , , | Leave a comment

Want Higher Employee Engagement? Use the WOWplace Rules Success Model!

Many organizations want to create WOW experiences. But if you attract customers and employees with big, flashy WOWs (cool products and services, fun ways of using them), don’t forget to also get the basics right – customer service, high employee engagement, taking ownership … Continue reading

Posted in Be Human... Not Humanoid!, Creativity & Innovation, Go FIRST!, Nuances That WOW, Recognition, Respect, The WOWplace Rules, WOWplace Tips | Tagged , , , , , | Leave a comment

Talk About an Innovative Twist on a Familiar Topic!

I love it when I come across something so innovative, yet so simple, that I say WOW!! Take a look at Ikea’s promotion for their new catalog… they call it a BookBook. (If you’re receiving this post via e-mail and … Continue reading

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Organizational Justice and Its Role in Motivating Associates

Having a problem motivating your associates and co-workers to do what needs to be done? Or to ask for clarification on tasks, rather than guessing or assuming they know what you want… and then doing it wrong? In order to … Continue reading

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5 Things Leaders Need to Know That Your People Won’t Tell You

Being an inspiring leader is all about building and nurturing strong relationships. But what you don’t know CAN hurt you. And often, the higher you go as a leader, the less likely you are to hear the “hard truths” from … Continue reading

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