Monthly Archives: April 2014

Creating a Culture of Respect

The 10/5 Way states that employees must make eye contact with anyone who comes within 10 feet of them, and must smile and greet anyone who comes within 5 feet of them. The No Venting rule requires health care workers … Continue reading

Posted in Communication, Customer Service, Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful | Tagged , , , | Leave a comment

Be WOW – Be Happy

According to author Frank Clayton, when attempting to be happier, most people are putting their efforts in the wrong place. In his article at the following link, he points out the science between happiness and success, shrewdly recognizing that “We … Continue reading

Posted in Fun Life Observations/Motivation, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , , , , , | Leave a comment