Monthly Archives: January 2014

Johnny the Bagger Shows Us How to Create WOW Experiences

This video has made its way to a lot of people, so you may already have seen the story of Johnny the Bagger, told by my friend and speaking colleague, Barbara Glanz. If you haven’t seen it before, you’re in … Continue reading

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Is Your Customer Service “Nice” or is it “WOW”?

Once again, the nuances of customer service were completely missed by a store that was trying to offer something nice to their customers, but missed the mark due to a tiny detail that would have made a huge difference and … Continue reading

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Flexibility is a Must for Creating WOWs

A while back, I spoke at a conference that had over 12,000 attendees, as well as a trade show with 368+ booths. This trade show was like no other I’ve ever attended. It was enormous and reminiscent of a circus, … Continue reading

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The American Dream is Alive and WOW!

Given the economic climate in recent years, it’s tempting to give in to the belief that it is next to impossible to achieve the American Dream. Therefore, it’s doubly heart-warming to see its recent realization in a true rags-to-riches story! In … Continue reading

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