Monthly Archives: February 2015

The Anatomy of the WOW

Whenever we talk about WOWing our customers, it’s easy to just say, “That was a WOW” or “That was an OW,” without breaking an interaction down into all its elements and every touchpoint along the way. It’s almost never a simple case of … Continue reading

Posted in Anatomy of the WOW, Don't Assume!, Nuances That WOW, WOW Words of Wisdom, WOWplace Tips | Tagged , , , , , | Leave a comment

Are Your Salespeople “Practicing” on Your Prospects?

One of the things we stress for anyone who wants to create a WOWplace is giving people the proper tools and training to succeed at the highest level in their jobs. This is true for every position throughout the company, but probably the … Continue reading

Posted in Be Human... Not Humanoid!, Nuances That WOW, WOW Words of Wisdom, WOWplace Tips | Tagged , , , , , , | Leave a comment

Orange County (FL) Sub-Contractors Create a WOW

I always like to offer real-life examples of how to use the WOWplace templates to create exceptional experiences for customers and co-workers. Well, here’s an example from Orange County, FL sub-contractors who WOWed both my husband Bruce and me yesterday. This … Continue reading

Posted in Setting the Stage | Leave a comment