Monthly Archives: November 2013

The WOW is Not Always in the Answer, But in the Promise

I once had a problem with my bank account and called the bank’s Customer Service department to find out what had happened.  The representative didn’t know, but offered to check on it and call me back with an answer within … Continue reading

Posted in Respect, Values, WOWplace Tips | 2 Comments

Is Your Phone Greeting a “WOW!”?

I visited my doctor’s office recently. The office staff there is very friendly and we talk and joke all the time when I’m there.  But on the phone, it’s a different story. When I call, their greeting does include the … Continue reading

Posted in Be Human... Not Humanoid!, Nuances That WOW, Respect, Values, WOWplace Tips | Tagged , , , , , , | 2 Comments