Monthly Archives: December 2013

“Sister Act” Creates a WOW

The movie “Sister Act” starring Whoopi Goldberg is one of the most funny, innovative and touching movies I’ve ever seen. A lot of other people must think so, too, because one of the incredible and creatively-arranged songs (a twist on an old … Continue reading

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Getting Cash at the ATM Can BEE an “OW” Experience

I usually go to my bank branch’s drive-up ATM machine to make deposits and get cash. But I recently found myself near a different branch when I needed to deposit a check, so I went there. This branch happened to … Continue reading

Posted in Creativity & Innovation, Nuances That WOW, WOWplace Tips | Tagged , , , , | 1 Comment

A Real WOW from WestJet

OK, this is probably one of my favorite WOWs – EVER!  Enjoy…

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Whole Foods Creates WOW Experiences

I recently visited a Whole Foods market where I was blown away by the service I received at the checkout counter.  Not only was the cashier interested in talking to her customers, not just “getting through” each one with as little … Continue reading

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How to Create WOW Experiences by Targeting the Bulls-Eye

We talk a lot about creating WOW experiences – but how do we go about doing it? I’ve created a simple template, in the form of a target that will help you put every aspect of any experience into it … Continue reading

Posted in "Ow" to "WOW" Pow-Wow's, Anatomy of the WOW, Creativity & Innovation, Get rid of the Excuses, Principles & Guidelines, WOWplace Tips | Tagged , , , | 3 Comments