Monthly Archives: July 2013

Better Customer Service Requires “Better” Customers!

With a splitting headache, I recently pulled into a car rental lot, hauled all my luggage out of the trunk, dragged it into the building, waited in line and went up to the counter to check out, when… ACCHH!!! I … Continue reading

Posted in Communication, Customer Service, Rule #2: A WOWplace is Respectful | Tagged , , , , , , , , | 1 Comment