Monthly Archives: February 2014

Peer vs. Manager Recognition

There are many ways to make a workplace rewarding, but it cannot be all about the paycheck. In fact, if we don’t want our employees to be “all about the paycheck,” then our reward systems can’t be all about that … Continue reading

Posted in Be Human... Not Humanoid!, Nuances That WOW, Recognition, WOWplace Tips | Tagged , , , , , | 2 Comments

Are Your Communications Informative – or Scolding?

An attendee of one of my programs told me once that her HR Department used to tape notes near the time clock to remind employees of all the different policies they were supposed to follow. The notes were filled with … Continue reading

Posted in Nuances That WOW, Respect, WOWplace Tips | Tagged , , , , , | 2 Comments

Customer Service Should Be At the Customer’s Convenience and the Company’s Cost, Not the Other Way Around

The challenge when it comes to service and service recovery – of any kind, internal or external, personal or professional – is in the answer to this question: When you’re done,would you rather have people say, “That was nice.” or “That … Continue reading

Posted in Get rid of the Excuses, Nuances That WOW, WOW Words of Wisdom, WOWplace Tips | Tagged , , , , , | Leave a comment