Tag Archives: WOW customer service

50 Ways to WOW Your Others – Tip #9: Create a “Shareable” Joke

Tip #9: Create a “shareable” joke Poke fun at something in your workplace that allows you to have a laugh with customers. Have fun with the things you provide for your clients. If there’s a possibility of something being uncomfortable, … Continue reading

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Customer Service Should Be At the Customer’s Convenience and the Company’s Cost, Not the Other Way Around

The challenge when it comes to service and service recovery – of any kind, internal or external, personal or professional – is in the answer to this question: When you’re done,would you rather have people say, “That was nice.” or “That … Continue reading

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How to Create WOW Experiences by Targeting the Bulls-Eye

We talk a lot about creating WOW experiences – but how do we go about doing it? I’ve created a simple template, in the form of a target that will help you put every aspect of any experience into it … Continue reading

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WOW Customer Service: You Never Get a Second Chance to Make a SECOND Impression!

We’ve all heard the saying that “You never get a second chance to make a first impression.”  However, in the world of customer service (and its important partner, sales), it’s often not about the first impression… it’s about the second, … Continue reading

Posted in Get rid of the Excuses, WOW Words of Wisdom, WOWplace Tips | Tagged , , , , , | 1 Comment