Monthly Archives: December 2010

Are You Listening?

A recent article in Success Magazine, in which Magic Johnson was interviewed, touched upon a very interesting concept: Are you listening to your customers? For our discussion, “customers” could be external customers who buy your company’s products and services, or … Continue reading

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1-2-3′s: The Basic Principle

The 1-2-3’s of Doing More Than Appease is a principle based on three questions we must ask ourselves when any opportunity to serve arises: What can I do now? (This is what most of us perform whenever an opportunity to … Continue reading

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Proactive thinking – and action – save time and create WOW’s!

By thinking ahead and proactively taking action to help save time, eliminate phone tag, do a favor for someone, or just go over and above, we can create WOW’s for ourselves, our bosses, their associates… and many others. Play it through, think it out – and then take care of what’s needed before it’s requested! This is an incredible WOW! Continue reading

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Welcome to WOWplace.com!

This blog is for anyone who wants to turn their workplace into a WOWplace. Below is my definition of each: Workplace:  a place where employees HAVE to go because they make a paycheck WOWplace:  a place where people LOVE to go … Continue reading

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