50 Ways to WOW Your Others – Tip #50: Creativity Rules!

Tip #50: Creativity rules!

50 Ways to WOW, creating WOW leadership and customer service

Whatever you do, add a dash of creativity and your own unique personality to it!

Everything is enhanced when you take a couple of extra minutes to do it in a unique and creative way!

Put your own twist on things!

Whether it’s in your words, your actions, written communications, promotional materials, e-mails, brainstorming sessions – everything is enhanced when you take a couple of extra minutes to do it in a creative and unique way.

Remember – you can’t create a WOW if you’re doing something that ends up being the same-old, same-old.

Let your creativity rule the day – and you will be sure to  create many WOWs for everyone around you!

 

Remember, you can also:

Please leave your tips and suggestions for putting your own twist on everything you do!

 

Posted in Creativity & Innovation, Get rid of the Excuses, Keep Yourself Motivated!, WOWplace Tips | Tagged , , , , , , | Leave a comment

50 Ways to WOW Your Others – Tip #49: Be the WOW in a World Full of OWs!

Tip #49: Be the WOW in a world full of OWs!

50 Ways to WOW, creating WOW leadership and customer service

Correct something that someone else has done wrong.

Even if you weren’t the cause, if there’s a way you can be the solution, you will create a WOW.

Things go wrong all the time. Sometimes we’re the cause; sometimes others are. But  we can still vow to correct anything that goes wrong (within our power).

For example, when I was a REALTOR, my vow was that “no customer would be harmed in the making of this deal!” One time, one of my sellers bought a new home. We scheduled the closing and 3 days before it, the contractor put the wrong floor in the kitchen… and the right floor was on backorder. Because of this, the sellers couldn’t get a Certificate of Occupancy, so they couldn’t move in. In the meantime, the buyers of their home had given up the lease on their apartment and had to move out.

I asked the contractor’s real estate agent to have the contractors put my sellers up in a hotel for a few days until the new floor could be put in; they refused. I finally got them to agree to allow the sellers to move their furniture into the house and garage so they didn’t have to store it, then I paid for a hotel room for them for 3 nights. It was the right thing to do – and the contractor obviously wasn’t going to do it.

Sometimes, someone has to step up and do the right thing – let it be you!

 

Remember, you can also:

Please leave your tips and suggestions for helping correct a situation, even when it wasn’t your fault.

 

Posted in Be Human... Not Humanoid!, Get rid of the Excuses, Go FIRST!, Nuances That WOW, Respect, Risk-Taking, WOWplace Tips | Tagged , , , , , , | Leave a comment

50 Ways to WOW Your Others – Tip #48: Change the Conversation

Tip #48: Change the conversation

50 Ways to WOW, creating WOW leadership and customer service

Get customers involved with helping you identify and create WOWs for them.

When you ask people what will cause them to be WOWed, you can hit the mark more often than if you guess.

My husband, Bruce, and I once visited a Toyota dealership to buy a car. The salesman greeted us and immediately brought us to a glass case containing five trophies. They were President’s awards given only to dealerships where all salespeople received a score of 5 out of 5 points for service excellence for every customer all year.

He said, “We want to win that award again; I don’t want to blow that record. So, if at any point in our dealings together, I do something that would cause you to give us less than a 5 on our evaluation, please tell me immediately so I can correct it.”

This changed everything! He set the expectation of what he wanted to provide and what we should do to ensure he provided it. Not only that, but we felt comfortable telling him if something didn’t measure up. What usually happens is that something troubling happens, customers don’t buy, but leave and we never know what happened. Worse, when the evaluations come out – THAT’s when we learn about what happened – too late for us to do anything about it.

So, get customers involved early in the conversation to help ensure that you provide them with WOWs that are meaningful to them.

 

Remember, you can also:

Please leave your tips and suggestions for changing the conversation and ensuring you really know what your customers want – and then giving it to them.

 

Posted in Get rid of the Excuses, Go FIRST!, Respect, WOWplace Tips | Tagged , , , , , , , | Leave a comment

50 Ways to WOW Your Others – Tip #47: Proudly Proclaim Your Mission, Vision and Values

Tip #47: Proudly proclaim your mission, vision and values

50 Ways to WOW, creating WOW leadership and customer service

Post them as your promise to all who come in contact with you.

Tell people you care enough to have one… and then post it to remind them of how committed you are to delivering it.

If you want to WOW someone, let them know what you’re promising to do… then, of course, live up to that promise.

I once went for an X-Ray at a hospital and right there on the door to the X-Ray Dept. was the X-Ray Dept.’s mission.

I can’t tell you how good it made me feel as a patient to know that the X-Ray Dept. had their own mission that they posted for all to see. The completion of the WOW was that they really lived up to it!

So, let everyone know what you’re all about… and then fulfill that promise.

 

Remember, you can also:

Please leave your tips and suggestions for proudly proclaiming your mission, vision and values to let the world know how committed you are to serving them.

 

Posted in Keep Yourself Motivated!, WOWplace Tips | Tagged , , , , , , , | Leave a comment

50 Ways to WOW Your Others – Tip #46: Be Sure Everything You Do is of the Highest Possible Quality.

Tip #46: Be sure everything you do is of the highest possible quality.

50 Ways to WOW, creating WOW leadership and customer service

Extreme competence WOWs us, no matter where it occurs.

It doesn’t matter what we’re talking about… if you do it, extremely well, it creates a WOW!

Whether you’re talking about art, music, speaking, construction, product development – or cat painting! (above)… extreme competence in our field can’t help but WOW others.

Think about it: what do we share and help go viral on the Internet – extreme examples of competence and expertise. Think of the incredible photography of the surfer who takes pictures from underneath the waves, the 3-D Chalk Art on sidewalks, magic acts on YouTube, singers with fantastic voices… all are demonstrating extreme competence in their fields.

So practice, learn and educate yourself. Make sure that if you make a mistake once, you do something about it to avoid it in the future.

One step at a time, you will become an expert in your field – and no one will be able to compete with the exceptional quality of your knowledge and work.

 

Remember, you can also:

Please leave your tips and suggestions for being EXTREMELY competent in your field.

 

Posted in Creativity & Innovation, WOWplace Tips | Tagged , , , , , | Leave a comment

50 Ways to WOW Your Others – Tip #45: Be the Opposite

Tip #45: Be the opposite

50 Ways to WOW, creating WOW leadership and customer service

If no one else is doing something, you do it; if everyone is doing it, you do something else.

Don’t let excuses hold you back!

Not to pick on the construction industry, but almost every contractor I’ve ever hired has demonstrated the same not-so-great qualities: they’re habitually late; they don’t pay attention to what you say – you have to watch them like a hawk to ensure they do things as you want them done; they’re extremely messy when they work – and most don’t clean up after they leave… (what’s up with that???) You come into someone’s home and make a mess – and think that’s OK because they all do it?

My husband and I got a humongous WOW one time when a contractor did the opposite: he arrived right on time to install a tile floor in our bathroom. He also worked quickly and quietly, his work was stellar, and when he left, he vacuumed our new tile floor and wiped down the sinks and commode to get rid of the dust he’d created. He even swept our garage floor to remove the dust out there where he had cut the tiles!

WOW!!

 

Remember, you can also:

Please leave your tips and suggestions for being the opposite and standing out from the pack.

 

Posted in Creativity & Innovation, Risk-Taking, WOWplace Tips | Tagged , , , , , , , , | Leave a comment

50 Ways to WOW Your Others – Tip #44: “I’m so happy to see you/hear from you!”

Tip #44: “I’m so happy to see you/hear from you!”

50 Ways to WOW, creating WOW leadership and customer service

Enthusiastically and cheerfully greet everyone – in person and on the phone.

Make them feel special and welcome!

One of the greatest compliments I’ve received (from many people) is that I always greet them as if I’m really happy to see them or hear from them. I get excited and let it show, I use their name, I’ll throw in a little personal comment if I have one.

Sometimes I even joke around now that we have Caller ID (a few times some of my mastermind members have called and I’ve answered the phone as if they’ve called their own office. So, if my friend Susie Jones calls, I’ll answer: “Good afternoon, Susie Jones’ office – how may I help you?” It makes them pause for a second, and then they get the biggest kick out of that!

On the other hand, every time I call my doctor’s office, the people I joke around with all the time in person are so dead and unresponsive on the phone that I actually had to ask a couple of times: “Do you remember me?”

So surprise and delight people with your greetings – and let them know you’re glad to hear from them!

 

Remember, you can also:

Please leave your tips and suggestions for showing someone you’re glad to see or hear from them.

 

Posted in Be Human... Not Humanoid!, WOWplace Tips | Tagged , , , , , , | Leave a comment

50 Ways to WOW Your Others – Tip #43: Share the App Love

Tip #43: Share the App Love

50 Ways to WOW, creating WOW leadership and customer service

Share a great app (or a bunch of great apps) with others.

Share an app that will help someone save time, money or effort… or is just the coolest thing.

My husband and his friends have discovered a great app called “Gas Buddy” that tells all the prices of the local gas stations so you can see which one has the best price at any given time.

He also got a golf app that lets you put in the course you’re playing and receive all kinds of statistics, such as how many yards there are from your current position to the green; it keeps track of your score; and analyzes it… he loves it!

You may know of great coupon apps and all kinds of other apps.

When you hear of someone who has a hobby, interest or need, there’s probably an app for that!  Share it if you know of one.

 

Remember, you can also:

Please leave your tips and suggestions for sharing a great app with someone.

 

Posted in WOWplace Tips | Tagged , , , , , , , , , | Leave a comment

50 Ways to WOW Your Others – Tip #42: Create a “Brag Board”

Tip #42: Create a “Brag Board”

50 Ways to WOW, creating WOW leadership and customer service

Put up a bulletin board to allow associates to “brag” on family, friends and co-workers.

Encourage items that help co-workers get to know each other better, as well as giving a shout-out to a co-worker in a public forum.

Encourage people to post “artwork” from their children, “thank you” notes and posters to each other, and more.

Be sure to focus on items that help co-workers get to know each other a little better. Set a limit on the number of items that can be contributed by one person at one time. But, don’t get upset if some use it more than others.

This is also a great way to let people get to know each other better, and it’s good for conversation-starters, networking/icebreaker games (Guess whose baby picture this is, or whose child or pet, etc.)… it helps people know and share backgrounds (photos of native country), hobbies, movies, books, vacations and other interests!

Be sure leaders participate as well. This will make them more human and relatable, and it will allow all team members to feel that their leaders really feel part of the team – not separate from it.

 

Remember, you can also:

Please leave your tips and suggestions for creating a public forum for people to learn more about each other, and give public “shout-outs” to each other for helping foster a culture of teamwork and success.

 

Posted in Recognition, WOWplace Tips | Tagged , , , , , , , | Leave a comment

50 Ways to WOW Your Others – Tip #41: Get In With the People

Tip #41: Get in with the people.

50 Ways to WOW, creating WOW leadership and customer service

Get leaders on the front lines occasionally.

This helps keep them connected to the people performing customer-facing jobs every day.

Allow leaders to find out what it’s like to walk in the shoes of the people they lead. It keeps them in touch with the issues of doing so, as well as keeping them in touch with customers and their needs and requests. It also gives front-line employees an opportunity to talk directly with their leaders.

The popular TV show “Undercover Boss” is a huge success, partly because it gives leaders a chance to see what it’s like on the front lines… and partly because it gives workers a chance to talk to leaders they never get to even see otherwise.

 

Remember, you can also:

Please leave your tips and suggestions for getting right in there with the people and experiencing what they experience first-hand.

 

Posted in WOWplace Tips | Tagged , , , , , , , , | Leave a comment