Monthly Archives: February 2013

Hiring and Retaining Your A-Team

A recent article by Bob Gershberg, Managing Partner of Wray Executive Search, highlights the necessity of hiring A-Players in your organization.  The differences between A-players and B- and C-players are startling, and the long-term effects of hiring the best people (who will … Continue reading

Posted in Communication, Customer Service, Leadership/Employee Engagement, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , , , , , | Leave a comment

Delta Airlines Creates a WOW in Minneapolis!

I recently traveled through the Minneapolis Airport and had the surprising pleasure of enjoying my 2-hour layover for my next Delta flight leaving from Terminal G. Wait – I enjoyed my layover… for 2 hours?!  Yes, you read that right… I enjoyed it … Continue reading

Posted in Customer Service, Leadership/Employee Engagement, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , | 2 Comments