Monthly Archives: December 2014

Walgreens Pharmacy’s Proactive Customer Service is a WOW

Customer Service is all about making our customers’ lives better… and one way to WOW them is to be proactive in our quest to serve them at the highest levels. Take, for example, the following simple nuance of customer service often overlooked by many … Continue reading

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Great Food and a WOW Experience from Seasons 52 in Orlando

  I love a great meal… always have. But what I really enjoy is when a great meal in a fantastic restaurant is made even better because a server has the ability to create a fun experience. That’s what happened to … Continue reading

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Here’s Wishing You a WOW Holiday!

Just a quick message to thank all of my blog subscribers, clients, friends and family members who have supported my work and who always encourage me to continue. I treasure you all! And as we go throughout this season and … Continue reading

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Teens Helping Teens in the True Holiday Spirit

It’s easy to forget just how caring people can be – and how a small group of individuals can make a difference for others. Well, I’d like to share a story of how a small group of teen students came … Continue reading

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No More Wasted Time! Be More Efficient Through Proactive and Critical Thinking

Who has time to waste these days waiting around for answers, doing things inefficiently, or trying multiple times to get one set of information? No one I know. During a recent telephone exchange, I was reminded of the power of proactive … Continue reading

Posted in Communication, Leadership/Employee Engagement, Rule #4: A WOWplace is Innovative, Creative & Fun!, Time & Stress Management | Tagged , , , , , , , | Leave a comment