Monthly Archives: August 2014

Never Under-Estimate the Power of Compassion and Humanity

My Marketing Director, Cindi’s, story below reminds us that, even if we can’t grant another person’s request, we can still behave in a kind and compassionate manner when doing our jobs, and remember that we’re all human and that sometimes a … Continue reading

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What are the subtle signs that someone respects (or disrespects) you? (One-question survey)

Since so much of creating the WOWplace involves the nuances of communication between leaders and their people, as well as communications among peers at every level, I wanted to ask a question about the subtle signs of respect and disrespect that often … Continue reading

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To Serve Clients Properly, Sometimes You Have to Rock the Boat

Administrative Professionals and other service-based representatives are taught to always “smooth things over” and make problems go away.  They are the problem-solvers, the ones to whom responsibility often falls for getting things done, especially in the face of obstacles. However, … Continue reading

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Great Tips for Supervisors – or Anyone!

I recently found a great article containing many valuable tips for supervisors and managers (but applicable to anyone) from the Purdue University EAP (Employee Assistance Program). Included are tips for identifying, assisting and supporting troubled and/or grieving employees; evaluating employee performance; and … Continue reading

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If You Want to WOW Customers, Change the Conversation

My husband Bruce and I once visited a Toyota dealership to buy a car. The salesman greeted us and immediately brought us to a glass case containing five trophies. They were President’s awards given only to dealerships where all salespeople … Continue reading

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