Category Archives: Rule #3: A WOWplace is Human… Not Humanoid!

WOWplace people always remember that we’re dealing with humans, with human feelings and emotions… and we do not want to check our humanity at the door to the workplace.

Stop the Epidemic!

There’s an epidemic going on: Take the WOWplace Challenge!  How do you create WOW experiences… How can you create more.  Post your ideas here. We’d love to hear from you!

Posted in Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid! | Leave a comment

How WOW Is Your Welcome?

Visitors and new employees deserve to get a WOWplace welcome and be made to feel “at home.”

Posted in Communication, Customer Service, Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , , | 2 Comments

Is Your Time Clock a Time Bomb?

Creating WOWs involves every aspect of communication with customers – and especially with employees.  In fact, one idea recently offered by an attendee at one of my programs dealt with communications at the time clock… the first formal communication location for … Continue reading

Posted in Fun Work Observations, Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid!, Time & Stress Management | Tagged , , , , , | 1 Comment

Why are they lining up to work for him?

An executive at a large hospital will soon be heading up a new hospital within the same system.  Employees who work for the organization are lining up to go with him when he opens the doors.  He hears comments like, … Continue reading

Posted in Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , , , | 2 Comments

WOW Contributions

Did you hear about the parishoner who anonymously donated a $30,000 winning lottery ticket via the collection plate of a struggling church in Baltimore?  WOW – what a generous thing to do… and to do it anonymously besides makes it … Continue reading

Posted in Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , , , | Leave a comment

Appreciation Flows Both Ways

An Administrative Professional I recently met works for the head doctor of a large medical practice.  Most workers in the practice are rather intimidated by him and his position.  But because she works directly for him, she has an opportunity … Continue reading

Posted in Communication, Leadership/Employee Engagement, Rule #3: A WOWplace is Human... Not Humanoid!, Rule #5: A WOWplace is Rewarding | Tagged , , , | 2 Comments

There are no small positions – only small expectations

Creating WOW experiences at work can sometimes seem daunting.  In fact, have you ever thought to yourself, “I’m just a ‘peon’ here. No one will listen to me… what can I do?” Once we begin to expect more from ourselves (and … Continue reading

Posted in Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid!, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , | 2 Comments

Human Duties Always Accompany Job Duties

Are you often so focused on that task at hand at work that you forget to be “human”? Remember, even though we have job duties to accomplish at work, we also have human duties that accompany our jobs.  Take a … Continue reading

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