Tag Archives: customer service

Is a Lack of Proactive Thinking Hurting Your Business?

A man calls a golf course to add one more player to a foursome scheduled for 8:12 a.m., asking if he can just add a 5th to the group, or does he need to break them up into two groups. … Continue reading

Posted in Creativity & Innovation, Don't Assume!, Get rid of the Excuses, WOW Words of Wisdom, WOWplace Tips | Tagged , , , | Leave a comment

The Nuances That Create Customer Service… or Customer Nightmares

With all the customer service knowledge, advice, articles, blog posts and other tools out there available for us to use, you’d think customer service would be improving as a general rule. There are “pockets” of exceptional customer service, with some companies doing an … Continue reading

Posted in Nuances That WOW, Principles & Guidelines, Respect, WOW Words of Wisdom, WOWplace Tips | Tagged , , , , , | Leave a comment